OnTheMove Field Service
Field Service was one of the first industries to embrace mobile computing. Unfortunately, this status as an early adopter has left a legacy of difficult to use, limited functionality, complex to support applications often running on expensive and hard to replace hardware.
Furthermore, many corporations have invested in generalist CRM / ERP systems that have very good functionality for head office staff and integrate well into other systems and processes, but have poor mobile capabilities for Field Service Engineers. In particular, they often have limited disconnected capability and fail to guide the engineer through a job specific workflow.
OnTheMove solves these problems and brings IT for Field Service Engineers into the modern era.
Designed for the Users
Field Service Engineers generally don’t want to do admin – they like fixing stuff! So we designed OnTheMove Field Service to guide them through capturing job details in a fast, intuitive way. We absolutely minimize what the users need to do whilst also providing easy access to valuable information such as asset history. Our customers see big jumps in user satisfaction whilst at the same time making big improvements in the quality of the data captured – in turn, making it easier to justify service contract value.
Comprehensive Business Functionality
It’s easy to configure OnTheMove to your exact process without compromising ease of use. Our customers use OnTheMove for alerting engineers to new and changed jobs, job and asset review, directions, note capture, time and expense reporting, photo capture, parts used, van stock inventory management, root cause analysis, meter readings, signature capture and more.
This video introduces OnTheMove Field Service and includes a short demonstration showing how OnTheMove simplifies job reporting for engineers. (5 minutes 20 seconds) Registration required to view.
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The Right Device for the Right Job
OnTheMove can be deployed on the appropriate device for many different scenarios. We have users on phones (ideal for maximum portability), tablets and PCs (often the device of choice when engineers will be running other diagnostic applications). We support Windows, iOS and Android, and naturally OnTheMove has a disconnected mode so engineers can carry on working in locations with no internet access such as basements, some retail stores and remote sites.
For Any Technology
OnTheMove can be paired with any server Field Service CRM / ERP system. We have specialisms in Salesforce Field Service Lightning and Siebel. Our core technology is robust, scalable and designed to meet the IT requirements of the world’s largest corporations. We have multiple 1,000+ user deployments and have one with 4,000 engineers spread across 20 countries
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